Our Service

Our Service

Newlands Healthcare’s Compliance Team can offer you complete Care, Nursing Home and Domiciliary Care support packages helping you manage and run your service to the highest standards. We can also provide you with tailor-made programmes to help you overcome any areas of concern that have been raised by external bodies. We can work with you to formulate and organise all the appropriately documentation to help achieve and exceed national compliance standards.

Compliance Assessments

We can help you prepare your files and paperwork for any upcoming assessment and inspection. Newlands Healthcare can act as a guide and produce an action plan for you to work with. Our consultants can even work with you in-house to facilitate completion and get you inspection ready.

Mock Inspections and Audits

Newlands Healthcare can carry out scheduled or monthly site visits to verify whether you are achieving legal requirements of CQC registration. The compliance team will review your practices processes and systems of working by auditing.who_we_are_icon

Areas of audit include

   Recruitment, training, care plans, service user environment, Flexible working hours, catering, laundry

  • quality assurance, staff rotas, accident reports and forms, fire safety, maintenance

  •Deprivation of Liberties Compliance (DOLs) (Mental capacity Act)

Our highly experienced compliance team will assist you with managing investigations, strategy meetings and help you respond to complaints. We can also work on your behalf to bring to a satisfactory conclusion any Safeguarding investigations that have been raised.

Staff Recruitment

Working in conjunction with the recruitment team Newlands Healthcare can offer a to fully furnish your homes recruitment needs. We can carry out group or panel interviews and search for new staff on your behalf whilst ensuring a fully compliant and safe recruitment process. We can also hold open days on your behalf.

Policy and Procedure Documentation

Newlands Healthcare can work with you to provide a bespoke, fully furnished set of policy and procedure documents that are tailored to match the service you provide. This could be a care home, nursing home or domiciliary care service.

External and Independent Investigations

Newlands Healthcare provide investigations and reports to the NHS, Councils and Private Healthcare providers for complaints, grievance, disciplinary, errors and health and safety at all levels.